Detecvision Technologies Pvt. Ltd. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.detecvision.com, and use our services. By accessing or using our website, you agree to this Privacy Policy. If you do not agree with the terms, please do not use our website.
1. Information We Collect
We may collect both personal and non-personal information from you, which may include:
Personal Information: Includes your name, email address, phone number, billing information, and any other information you provide voluntarily. We collect this information when you register on our site, place an order, subscribe to our newsletter, or fill out a form.
Non-Personal Information: Includes browser type, IP address, ISP, referring/exit pages, operating system, date/time stamp, and clickstream data. This information is collected automatically when you visit our site.
2. Use of Information
The information we collect may be used for various purposes, including:
Personalization: To enhance your experience by understanding your preferences.
Service Improvement: To improve our website and services based on the information and feedback we receive from you.
Transaction Processing: To process transactions securely and efficiently.
Communication: To send information, updates, newsletters, or respond to inquiries and requests.
Compliance: To comply with legal requirements and safeguard against fraudulent activity.
3. Data Protection
We implement a variety of security measures to protect your personal information. These include secure servers, encryption, and access controls to ensure that your data is safe from unauthorized access, alteration, or disclosure.
4. Sharing Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
5. Third-Party Links
Our website may contain links to other websites. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
6. Cookies
Our website uses cookies to enhance user experience. Cookies are small files placed on your device to collect information about how you interact with our website. You can choose to disable cookies through your browser settings, but doing so may limit your use of certain features on our website.
7. Changes to This Privacy Policy
We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at contact@detecvision.com.
Payment and Refund Policy
At Detecvision Technologies Pvt. Ltd., we strive to provide the best possible service to our clients. Our Payment and Refund Policy outlines the terms and conditions regarding payments, cancellations, and refunds for the services we offer. By using our services, you agree to the following terms:
1. Payment Terms
Service Fees: All fees for services are detailed in the proposal and agreed upon before work begins. Fees must be paid according to the terms specified in the invoice provided to the client.
Payment Methods: We accept payments through various methods, including credit cards, debit cards, bank transfers, and online payment gateways. All payment details are securely handled, and no payment information is stored on our servers.
Due Dates: Payments are due as specified in the invoice. A failure to pay by the due date may result in a suspension of services until the payment is received.
2. Refund Policy
Non-Refundable Services: Given the nature of the services provided (e.g., branding, web development, SEO, digital marketing, and training), all fees paid are non-refundable. Once a service has been initiated, the associated payment is considered earned.
Project Cancellation: If a project is canceled by the client before the commencement of work, we may refund a portion of the payment at our discretion, minus any costs incurred up to that point.
Disputed Charges: If you believe that you have been incorrectly charged, please contact us immediately at billing@detecvision.com with details of your concern. We will review your case and respond within [X] business days.
3. Service Delivery
Timeline: Service delivery timelines are agreed upon before the commencement of work. We strive to adhere to these timelines; however, delays may occur due to unforeseen circumstances. Clients will be notified promptly of any delays.
Completion and Acceptance: Upon completion of services, clients will be provided with deliverables for review. Acceptance of these deliverables constitutes completion of the project, and final payment will be due.
4. Cancellations and Modifications
Cancellation by Client: Clients may request to cancel services before they begin. Once services have commenced, cancellation is subject to our discretion and may incur cancellation fees.
Modification of Services: Clients may request modifications to the services. If the requested modifications result in additional costs or time, a revised quote will be provided, and the client’s approval will be required before proceeding.
5. Changes to This Policy
We reserve the right to update or change our Payment and Refund Policy at any time. Changes will be posted on this page with an updated effective date. Clients are encouraged to review this policy periodically for any updates.
6. Contact Information
For any questions or concerns regarding this Payment and Refund Policy, please contact us at billing@detecvision.com.
